Online Purchase Terms

GreenTek Solutions Ltd & Ground-Guards Ltd (trading as GroundGuards)

Effective: June 2025

These terms apply to purchases made via the GroundGuards website (www.ground-guards.co.uk). Part A applies to consumers. Part B applies to business customers. For offline sales, please refer to our General Conditions of Sale.

These Terms apply only to consumers purchasing through our website and not to business customers.

• GroundGuards is a trading name of Ground-Guards Limited (Company No. 08324672), registered at Rudgate, Walton, Leeds LS23 7AU.
• You can contact us at info@ground-guards.co.uk or call 0113 267 6000.

• Product images are for illustration only. Colours and packaging may vary.
• Sizes, weights, and measurements shown on the site may have a tolerance of up to 2%.

• By using our website, you agree to our Website Terms of Use.
• Your personal data is processed according to our Privacy and Cookies Policy.

• Our website guides you through placing an order.
• You'll receive an order acknowledgment email, but your order is not accepted until we send a dispatch confirmation.
• If an item is unavailable or priced incorrectly, we will inform you and may cancel or adjust the order.

You have a legal right to cancel a contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

• Single delivery: You have up to 14 days after you receive the goods to cancel your order.
• Multiple deliveries: You can cancel your order within 14 days after the last item is delivered.
• Scheduled delivery: You can cancel your order within 14 days after the first delivery.

To cancel, email info@ground-guards.co.uk or call 0113 267 6000 with your order details.

• Items must be returned within 14 days of cancellation to: Ground-Guards Ltd, Rudgate, Walton, Leeds LS23 7AU.
• You must cover return postage unless the item is faulty or incorrect.
• Returned goods must be unused and in resaleable condition. We may deduct from your refund if items are used or damaged.
• Non-returnable items include custom-made products, opened hygiene items, or goods that are inseparably mixed with others.
  

• Refunds will be processed within 14 days of receiving the goods (or evidence of return).
• Refunds include original delivery cost (standard rate only).
• Refunds will be made via the same payment method used at checkout.

We aim to dispatch within 3 days of order confirmation.

• Delivery is complete once goods arrive at your address. All deliveries must be signed for.
• Most orders are delivered on pallets. Where goods are delivered on pallets, you are responsible for ensuring that the delivery address has suitable access and equipment (for example a forklift or telehandler) to safely offload the pallets. Our drivers are not permitted to unload pallets by hand.
• If we attempt delivery but are unable to complete it because there is no safe means of offloading, we may charge you reasonable additional costs for waiting time, aborted delivery and any re-delivery.
• If delivery is missed and not rearranged, we may cancel the order and deduct reasonable delivery and storage costs.

• You are responsible for customs duties, taxes and compliance with local laws.
• We are not liable for customs delays or restrictions.

• Prices include VAT unless stated otherwise. Delivery is charged separately.
• We take care to display accurate prices. If we discover an error, we’ll contact you to confirm or cancel the order.
• You can pay via credit card, debit card, or PayPal. We will only charge you once your order is dispatched.

• We are responsible for foreseeable loss or damage caused by us.
• We are not responsible for business losses or unforeseeable issues.
• We do not exclude liability for fraud, death, or personal injury caused by negligence, or breach of your statutory rights.

• We are not liable for delays due to events outside our control (e.g. strikes, severe weather, transport issues).
• If such an event continues for more than 30 days, you may cancel your contract and receive a refund.
  

• These terms are governed by English law.
• You may bring legal proceedings in the courts of England and Wales, or (if you live there) in Scotland or Northern Ireland.

These terms apply to businesses purchasing via our website.

• "Buyer": the business purchasing Goods
• "Company": Ground-Guards Limited (trading as GroundGuards)
• "Goods": the products listed for sale on our website

• Your order is an offer. A contract is formed only when we confirm dispatch.
• These terms override any terms submitted by the Buyer unless explicitly agreed in writing.
  

• Prices exclude VAT and delivery unless otherwise stated.
• Payment must be made at checkout. Orders will not be dispatched without cleared payment.
• If payment fails or is declined, the Company may cancel the order.
  

• Delivery times are estimates.
• Delivery is complete when the goods are handed to the Buyer or their agent.
• Risk passes on delivery.
• Most orders are delivered on pallets. Where Goods are delivered on pallets, the Buyer shall ensure that the delivery location has suitable access and equipment (such as a forklift or telehandler) to safely offload the Goods. The Company’s drivers are not required to unload Goods by hand.
• If the Company is unable to complete delivery due to inadequate access or offloading arrangements, the Buyer shall be liable for any reasonable additional costs incurred by the Company, including (without limitation) waiting time, aborted delivery and re-delivery charges.

• Returns are accepted only with written approval.
• Goods must be in resaleable condition. Returns may be subject to a 20% restocking fee.
• Bespoke or modified goods are non-returnable.

• Risk passes to the Buyer upon delivery.
• Title remains with the Company until full payment is received.
• If payment is not made, the Company may recover goods and access premises to do so.
  

• Goods are warranted to match the description on the site.
• Faults must be reported within 14 working days of delivery.
• Liability is limited to the value of the goods. The Company is not liable for indirect or consequential losses.
  

• The Company is not responsible for delay or non-performance due to force majeure events such as natural disasters, strikes or supply chain disruptions.
  

• These terms are governed by English law. Disputes will be subject to the jurisdiction of the courts of England and Wales.